ARGHHHHHHHHHHHHHHHHHHHH revising is such a pain in the rear, damnit -.-!!!
I don't remember when it was last since I had studied this much.
In fact, now that I think about it, I have hardly ever studied for anything at all in my entire life.
Anyway, what the fuck kind of a question is this?!
20) Which of the following basic needs of customers are we satisfying when we do something to make customers feel special?
(A) Need for comfort.
(B) Need to feel welcome.
(C) Need to feel important.
(D) Need to be understood.
What... the fuck?
It differs for each and every individual now, doesn't it?
The answer could very well be (E) Need to feel masochism for all I CARE.
